Our Mission

Our mission is to improve the quality of life of every client we serve by providing safe, trusted and respectful personal care services that will exceed your expectations.

Our History

First Choice In-Home Care was created in 1999 to help families within the community find reliable and trustworthy caregivers to provide personal care services to families and individuals in need. Executive Director, Jim Lord, and his wife, Rhona Lord, have first-hand knowledge of how difficult the process to find a caregiver can be.

At the time the company was founded, the Lord family had struggled relentlessly to find a capable caregiver for their son, who was diagnosed with Autism. Like most parents of a child with developmental delays, the Lord family had high expectations for the person who was going to be trusted to look after their child and they understood the importance of finding the "right" person; a person who was caring, capable, understanding, trustworthy and reliable.

After developing their own caregiver training program which provided instruction on caregiving fundamentals and working with individuals with special needs, they began hiring and training caregivers to work with their son and to work with other families in need. The benefits of a well-trained caregiver were undeniable and they could see improvements in the health and happiness of their entire family and the families they served.

First Choice In-Home Care started as a small, family-based organization and soon began to grow rapidly as the company's reputation for providing care you can trust spread throughout the community.

Where We Are Now

Today, First Choice In-Home Care provides services to over 1,200 clients annually throughout King, Pierce and Snohomish counties and provides over 864,000 service hours to our population of adults and children in need.

First Choice In-Home Care is licensed by the Washington State Department of Health and is contracted with The Department of Social and Health Services to provide Medicaid Personal Care, COPES and Respite Care services. We serve adults, seniors and children in need, provide nursing services to school districts, provide Home Health and Respite Care to our Veterans, provide personal care services to individuals with long-term care insurance and provide customized services to our private paying clients. Additionally, we help to staff Adult Family Homes and Residential Care settings.

At First Choice In-Home Care, we recognize the daily challenges faced by families and truly understand the critical importance of having a trusted and qualified caregiver to provide the assistance you need. To accomplish our goal of providing exceptional care, we have created an on-site, state-of-the-art Caregiver Training Center to provide our caregivers with the training they need to ensure the health, wellness and safety of those we serve. All of our Nursing Assistants and Home Care Aides are competency tested and credentialed by the Department of Health.

We approach each opportunity to serve with something we call "competitive compassion", where we listen to understand your needs, then work endlessly to ensure your needs are met.